Personal Information Protection Policy

Hermès Japon Co., Ltd. (hereinafter called “Hermès”) declares, in regard to personal information of its customers and all other parties with whom Hermès transacts business (hereinafter collectively called the “Customers”), which Hermès uses in the course of performance of services, that Hermès will, in compliance with the laws and regulations, guidelines and other norms concerning protection of personal information, develop its own rules and systems, and establish, implement and maintain this Personal Information Protection Policy.

Hermès agrees as follows:

1. Compliance with Laws and Regulations
In order to comply with the Act on the Protection of Personal Information, Hermès will develop and establish the regulations for protection of personal information, and implement, improve and maintain such regulations by making the executives, employees, temporary staffs and all other concerned parties of Hermès fully aware of and in compliance with such regulations.

2. Internal Regulations and Other Measures.
Hermès will introduce appropriate information security measures to prevent and correct falsification, leakage and other improper use of personal information of the Customers retained by Hermès.

3. Purpose of Use of Personal Information
Hermès will use personal information registered by the Customers to provide the Customers with suggestions and information on Hermès products, provide service and information, and to contact the Customers.

4. Joint Use of Personal Information
Hermès may jointly use the personal information registered by the Customers as follows:
<Scope of personal data to be jointly used>
Personal information registered by the Customers (such as name, address, gender, birth date, telephone number, e-mail address, purchase history and other information necessary for achieving the purpose of use)
<Purpose of use of joint users>
To provide the Customers with suggestions and information on Hermès products, provide service and information, and to contact the Customers
<Definition of joint users>
Hermès group companies and registered department stores
*“Hermès group companies” are those listed in advance of the time of joint use on the following website:
* List of affiliated companies

*“Registered department stores” are the department stores in which the Hermès stores where the Customers have registered their personal information are located.
<Person responsible for managing personal data>
Hermès is responsible for managing the personal information of the Customers which is subject to joint use.

5. Acquisition and Use of Personal Information
Hermès will obtain personal information of the Customers by lawful and fair means and never by unjust methods. In addition, Hermès will clarify the purpose of use of such information to the Customers and will not use the personal information for any purpose other than the specified purpose of use, except to the extent permitted by the laws and regulations.

6. Management of Personal Information
Hermès will make efforts to keep the personal information of the Customers accurate and up to date to the extent necessary for achieving the purpose of use set forth in Article 3 and accept any request from the Customers to disclose, modify or suspend the use of their personal information, in accordance with the provisions of the applicable laws and regulations.
(Hermès will not accept any request for modification or deletion of the “purchase history” data because it constitutes transaction data obtained in accordance with a sales contract.)

7. Handling of Complaints
If Hermès receives any complaint from the Customers in relation to the management of personal information, Hermès will investigate the facts and handle the complaint in good faith as soon as possible.

8. Obligations of Hermès
Hermès will comply with the following obligations.
1)Hermès will not provide personal information to a third party without consent of the Customers in question or except to the extent permitted by the laws and regulations.
2)Whenever Hermès uses personal information jointly with a third party or provides it for a third party in order to contract out services to a third party, Hermès will first investigate such third party, execute any necessary agreement and take all other measures required by the laws and regulations.
3)The executives, employees, temporary staffs and any other concerned parties of Hermès will not disclose to third parties the details of personal information learned in the course of performance of services without approval or use such information for unauthorized purposes. The same will also apply to all persons who have left the positions related to the services, and Hermès will take necessary measures to cause them to comply with such obligations.

9. Procedures for Accepting Request for Disclosure and Other Requests
Hermès will accept without delay any request for disclosure, modification or suspension of use of personal information retained by it, according to the procedures separately established by Hermès.

10. Contact for Inquiries and Complaints
Any inquiry concerning the purpose of use of personal data retained by Hermès, request for disclosure, correction or suspension of use of such personal data (including inquiries concerning the joint use set forth in Article 4 hereof) or any complaint concerning any of the foregoing must be directed to the Hermès stores where the customer card was registered or the following contact.
Contact for Inquiries and Complaints: Customer Support Desk, Hermès Japon Co., Ltd.
Telephone number: 03-3569-3300

11. Revision
This Policy is subject to revision without prior notice.

Established: April 1, 2005
Last revised: July 19, 2017
Hermès Japon Co., Ltd.

 


 

* List of affiliated companies

HERMES INTERNATIONAL
Société en commandite par actions
24, rue du Faubourg Saint-Honoré 75008 Paris (France)

ZONE EUROPE

HERMES SELLIER, division HERMES DISTRIBUTION FRANCE
24, rue du Faubourg Saint-Honoré 75008 Paris (France)

HERMES BENELUX SCANDINAVIE
50, Boulevard de Waterloo, 1000 Bruxelles (Belgique)

HERMES DENMARK
c/o NJORD Law Firm, Pilestrade 58, 1112 Copenhagen K (DENMARK)

HERMES GmbH
Marstallstrasse 8, 80539 Munich (Allemagne)

HERMES GB Ltd
1 Bruton Street W1J 6TL Londres (Royaume Uni)

HERMES IBERICA
Calle Ortega y Gasset 28006 Madrid (Espagne)

HERMES Italie SPA
Via Serbelloni 1, 20122 Milan (Italie)

HERMES GRECE
Rue Stadiou 4 et Rue Voukourestiou 1, 10564 Athènes (Grèce)

HERMES PRAGUE
Parizka 12 :120, 110000 Prague (Rep. Tchèque)

HERMES INTERNATIONAL PORTUGAL
Largo do Chiado 9, 1200-108 Lisbonne (Portugal)

HERMES ISTANBUL
Abdi Ipekçi Cad N°79 Nisantasi Sisli Istanbul (Turquie)

HERMES MONTE CARLO
11.13.15 avenue de Monte-Carlo 98000 Monaco (Principauté de Monaco)

HERMES RUS
Nizhniy Kiselny Pereulok 4, 107 031 MOSCOU, RUSSIE

HERMES (SUISSE)
4, rue de la Tour de l’Ile 1204 Genève

ZONE AMERIQUES

HERMES OF PARIS Inc
55 East 59th Street – NYC 10022 – USA

HERMES CANADA INC
130 Bloor Street West, Toronto, Ontario M5S 1N5 (Canada)

BOISSY MEXICO
Avenida Presidente Mazaryk 422, Local A Col Polanco, 11560 Mexico DF (Mexique)

HERMES ARGENTINA
Avenida Alvear 1981 – 1129 Buenos Aires (Argentine)

H BRASIL COMERCIO IMPORTACAO E EXPORTACAO Ltda
Avenida Magalhaes de Castro, n°12.000 Loja 32, Piso Terreo, Jardim Panarama, CEP 05502-001, Sao Paulo, Brazil

HERMES LATIN AMERICA
703 Waterford Way Suite 195, FL 33126, Miami, Etats-Unis

ZONE ASIA – PACIFIC

HERMES MIDDLE EAST SOUTH ASIA
1 Marina Bld 2800/018989 Singapour

HERMES SOUTH EAST ASIA (HSEA)
1 Marina Bld 2800/018989 Singapour

HERMES ASIA PACIFIC
25F, Chinachem Leighton Plaza, 29 Leighton Road – Causeway Bay – Hong-Kong (RPC)

HERMES (CHINA) CO LTD
Room 3010, 3011 – Westgate Mall Tower 1038, Nanjing Xi Road, Shanghai 2000141 (Chine)

HERMES (CHINA) TRADINC CO. LTD
Building N°12, N° 211, 213, 215 et 227 Middle Huaihai Road, Shanghai PRC

SAINT HONORE BANGKOK
2 Sukhumvit Road, Kwaeng Klagton Khet Kiongtoey – Bangkok – Thaïlande

HERMES SINGAPORE RETAIL
1 Marina Bld #2800/018989 Singapour

BOISSY SINGAPOUR
One Marina Boulevard #28-00 Singapore 018989 (Singapore)

HERMES RETAIL (MALAYSIA)
Level 16, Memara TM Asia Life, 189 Jalan Inn Razan 50400 Kuala Lumpur (Malaisie)

HERMES INDIA RETAIL AND DISTRIBUTORS
G/5 – Shopping Arcade, The Oberoi – Dr Zakir Hussain Marg. 110003 New Delhi (Inde)

HERMES JAPON CO LTD
4-3 Ginza 5-Chome Chuo-Ku Tokyo 104-0061 (Japon)

HERMES AUSTRALIA PTY LTD
Level 11, 70 Castlereagh Street NSW 2000 Sydney (Australie)