Privacy Policy

Please read the following Privacy Policy and Terms and Conditions carefully.

Privacy Policy
Please read the Privacy Policy carefully.

The maisonhermes.jp website is operated by Hermès Japon co., ltd. and HERMÈS INTERNATIONAL, the parent company of the HERMÈS group (hereinafter collectively called as “HERMÈS”), which hosts and operates the maisonhermes.jp website, including processing and storing all of the data collected on or through the website. HERMÈS has created this privacy policy (“Privacy Policy”) in order to communicate the HERMÈS group’s policies and practices relating to the collection, use and disclosure of information about you obtained on the maisonhermes.jp website.

Please read this Privacy Policy carefully. HERMÈS may change or update this Privacy Policy periodically. You can view the most current version of the Privacy Policy at any time by clicking on the hyperlink labeled “Privacy Policy” located on the homepage footer.

What information is collected on maisonhermes.jp?
You may use the maisonhermes.jp website without providing any personal information to HERMÈS. You will however, need to provide certain information, including your name, address, telephone number and e-mail address and other designated information if you choose to make reservations for the events notified on the maisonhermes.jp website for the purposes of processing your reservation. Any information you provide on the maisonhermes.jp website may be processed in Japan and will be stored on HERMÈS’s server in Japan and France.

You may request HERMÈS to delete your personal information by the procedures separately stipulated by HERMÈS (see “Changes and access to your personal information”.) HERMÈS may collect non-personal information about you even if you do not make reservation for any events on the maisonhermes.jp website; see “Cookies.”

Receiving information
HERMÈS (including Hermès Japon co., ltd.) may use the personal information provided by you to make proposals and introductions regarding Hermès products, provide services / information, and contact you. If you do not want to receive such information by e-mail, you may opt-out of further communications by logging into My Page and amend the information on “Change account information” page by yourself.

What use is made of the information you provide on maisonhermes.jp?
HERMÈS may disclose the information you provide on the maisonhermes.jp website to other companies in the HERMÈS group, in order that such corporate affiliates may contact you with respect to information about such corporate affiliates, including products and services of such corporate affiliates that may be of interest to you. If you do not want to receive such information by email, you may opt-out as set forth above in the section entitled “Receiving information”.

HERMÈS may also disclose the information you provide to it on the maisonhermes.jp website to third parties who provide services on or to the maisonhermes.jp website.

HERMÈS may disclose your information if such disclosure is necessary to comply with applicable law and allowed under the applicable law. For example, HERMÈS may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the maisonhermes.jp Terms and Conditions, or who may be causing injury to, or interfering with, other users of the maisonhermes.jp website. In the event that HERMÈS INTERNATIONAL, or one or all of the companies in the HERMÈS group, or all or part of its or their assets, are acquired by a third party, the maisonhermes.jp customer list may be included in the transferred assets.
If such acquisition has been made, HERMÈS shall make efforts to the extent economically reasonable regarding protection and warranty of securities of collected personal information.

Cookies
HERMÈS INTERNATIONAL reserves the right to use cookies and similar devices on the maisonhermes.jp website to facilitate site-navigation and to customize the information that appears on the maisonhermes.jp website. HERMÈS also reserves the right to use cookies and similar devices to collect non-personal information about users of the maisonhermes.jp website, such as a user’s IP address, the type of web browser and operating system being used and/or the pages of the website a user visits. HERMÈS collects this information in order to monitor usage of the maisonhermes.jp website and to improve aspects of the website.

Most browsers accept cookies automatically, but can also be configured not to do so or to indicate when a cookie is being sent. We recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all of the features of the maisonhermes.jp website.

Links
The maisonhermes.jp website may contain links to other third party websites. HERMÈS has no control over the content, policies or actions of these websites. The use of any information you may provide to third parties on other websites, or which such parties may otherwise collect on other websites, is not governed by this Privacy Policy. You should carefully review the privacy policies of any third party websites and contact the operators of those websites if you have any questions about their use of your information. HERMÈS cannot be responsible for any third party, or its affiliates or agents, failing to use your personal information in accordance with such third party’s privacy policy, or any contractual or other legal obligations to which such third party, its affiliates or agents, may be subject.

Security
HERMÈS has implemented security measures to protect the personal information you provide against unauthorized access and use. All information you provide on the maisonhermes.jp website is stored on a secure site to manage reservation system operated by HERMÈS. Reservations made on the maisonhermes.jp website are protected by an SSL encrypting system. Please be aware, however, that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.

Changes and updates to Privacy Policy
By using the maisonhermes.jp website to make reservations for the events, you consent to the collection, use and disclosure of your information as described in this Privacy Policy and make membership registration. This Privacy Policy reflects the HERMÈS group’s current business practices, and is subject to change and update. In the event of any such change or update, a revised policy will be posted online on the maisonhermes.jp website, with the last date of update noted on the bottom of the page. Please check the maisonhermes.jp website periodically to remain informed of any changes or updates to the HERMÈS group’s privacy policies and practices. If you allow HERMÈS to retain the personal information you provide on the maisonhermes.jp website in its customer database and HERMÈS intends to disclose that information to third parties or affiliated companies in a manner that is not already outlined in this Privacy Policy, HERMÈS will notify you by e-mail and provide you with an opportunity to opt-out of any further use or disclosure of your personal information.

Changes and access to your personal information
You may ask HERMÈS to correct, update or delete information you have provided to HERMÈS and of which you allowed to registration in the HERMÈS customer database by contacting our customer service (see “Contact us”). You should be sure to reflect any updates and changes to your information (including any changes to your e-mail address) by yourself by clicking the “Change account information” after logging into the My Page to ensure that HERMÈS can contact you about your reservations if necessary. HERMÈS may also retain, for archival purposes, copies of communications with users of the maisonhermes.jp website and any response to questions or comments sent to users by HERMÈS.

Contact
Hermès Japon co., ltd.
Customer Support Desk
Tel : 03-3569-3300
E-mail : maisonginza@hermes.com

Enacted on 31 October 2016

Terms and Conditions of Use (Japan – September 2013)
Please read carefully the Terms and Conditions of Use of the maisonhermes.jp website.

The maisonhermes.jp website is operated by Hermès Japon co., ltd. and HERMÈS INTERNATIONAL, the parent company of the HERMÈS group (hereinafter collectively called as “HERMÈS”), which host and operate the maisonhermes.jp website, and publish contents and provide reservation system for events.
The use of the maisonhermes.jp website such as making reservations, are subject to these Terms and Conditions of Use of the maisonhermes.jp (“Terms and Conditions of Use”). The use of the maisonhermes.jp website constitutes your acknowledgment that you have read, understood and accepted Terms and Conditions of Use and your consent to the terms of the maisonhermes.jp website Privacy Policy (hereinafter called as “Privacy Policy”) (see “Security and Personal Data”).
HERMÈS may update these Terms and Conditions of Use and the Privacy Policy at any time. If you continue to use the maisonhermes.jp website after updates of such Terms and Conditions of Use and the Privacy Policy, it is necessary that you have read, understood and accepted updated Terms and Conditions of Use and your consent to the updated Privacy Policy. The Terms and Conditions of Use and the Privacy Policy applicable at the time of using the maisonhermes.jp website shall be applicable to you.
We advise you to keep regularly informed of the applicable terms and conditions. You can view the applicable version of the Terms and Conditions of Use or of the Privacy Policy at any time by clicking the hyperlink labelled “Privacy Policy” located on the homepage footer.

Security and Personal Data
The maisonhermes.jp Privacy Policy (see “Privacy Policy”) governs the use of any personal information that you agree to provide to HERMÈS on this website. HERMÈS may modify or amend its Privacy Policy at any time as provided in the Privacy Policy.

Intellectual Property
All materials featured on the maisonhermes.jp website (drawings, designs, models, illustrations, images, sound tracks, texts, logos, trademarks…) are the exclusive property of HERMÈS or its subsidiaries. You may not reproduce, by any means or process, totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such materials contained on the maisonhermes.jp website.
The “Hermès” trademark, the device trademark of a horse and carriage and all other Hermès-related trademarks and logos, whether or not registered, displayed on the maisonhermes.jp website, as well as the domain name “maisonhermes.jp”, are and will remain the exclusive property of HERMÈS. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose whatsoever without prior and express agreement of HERMÈS is prohibited.
You may not remove any copyright, trademark or other proprietary notice contained on the maisonhermes.jp website or any content contained therein. You may make a single copy of web pages published on the maisonhermes.jp website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.

Links
The maisonhermes.jp website may contain links to third party websites that are not published or controlled by HERMÈS. Such links are provided as a convenience only and cannot, and may not be interpreted as, an express or implied endorsement of such websites, their content or any products or services offered thereon.
You may only provide a link to the maisonhermes.jp website if expressly authorized in writing by HERMÈS.

Limitation of Liability
HERMÈS shall not be liable to you or any third party for any indirect, incidental, special or consequential damages, including, without limitation, loss of profits or other indirect losses, arising out of or in connection with your use or inability to use the maisonhermes.jp website.

Disclaimer of Warranty
HERMÈS does not warrant or represent that:
– the maisonhermes.jp website is free from viruses, data overwriting programs, trojan horses or other destructive material;
– the information contained on the maisonhermes.jp website is accurate, complete or up to date.
The maisonhermes.jp website may contain technical inaccuracies or other defects and HERMÈS does not warrant that such defects will be corrected. The maisonhermes.jp website and its contents are provided on an “as is” and “as available” basis. HERMÈS expressly disclaims all warranties of any kind, including without limitation, any implied warranty regarding the usual conditions of use of the maisonhermes.jp website or the adequacy of the website for a usual or specific use, its quality or compliance with all statutory provisions. This limitation of liability shall apply to the fullest extent permitted by law.

Governing law and Jurisdiction
These Terms and Conditions of Use shall be governed by and construed in accordance with Japanese law. These Terms and Conditions of Use are drafted in Japanese.

In case of disputes, the Tokyo District Court or the Tokyo Summary Court shall have the exclusive jurisdiction based on the subject matter, and you agree to submit to such exclusive jurisdiction by these Terms and Conditions of Use.

Established on October 31, 2016